Flexible rate payments for smarter councils.
FlexiRates is the specialised rates solution for Australian councils — built to improve community satisfaction, accelerate revenue collection, and reduce administrative strain.
Platform Overview
Built for Australian councils.
FlexiRates is a purpose-built rate payment platform for Australian local government. It gives ratepayers modern self-service payment options and gives council teams the visibility and controls they need to manage payments at scale.
- Self-service ratepayer portal with card and direct debit
- Configurable payment frequencies and amount
- Live admin dashboard for the rates team
- Audit-friendly records and reporting included
Why FlexiRates
Designed for both sides of the rates process.
A platform that works for ratepayers and council revenue teams — and a few reasons councils choose us over the alternatives.
Flexible for ratepayers
Card or direct debit — weekly, fortnightly, monthly, quarterly, or a custom amount. Ratepayers choose what suits their budget.
Efficient for council teams
Self-service reduces inbound calls, manual follow-up, and paperwork — freeing officers for higher-value work.
Clearer payment visibility
One admin view of schedules, successful and failed payments, and upcoming debits — fewer surprises.
- Purpose-built for Australian local government workflows
- Ratepayer and council portal in a single integrated platform
- Powered by the Bill Buddy payment engine
- Flexible payment rules configured per council policy
Payment Options
Flexible Payment Options for Every Ratepayer
Card and direct debit options, with payment frequencies that suit different budgets and preferences.
Card Payments
Visa and Mastercard accepted. One-off or scheduled recurring card payments to the council.
Direct Debit
Bank account direct debit with ratepayer authorisation. Automated and reliable ongoing payments.
One-Off Payments
Pay the full balance or a partial amount at any time, without setting up a recurring schedule.
Scheduled Recurring
Set a schedule and payments process automatically. Ratepayers can update or cancel at any time.
Multiple Frequencies
Weekly, fortnightly, monthly, quarterly, or a custom amount. Configurable to align with council policy.
Council Configurable
Payment options and schedules can be configured to align with each council's rates policy and requirements.
Payment options and schedules can be configured to align with each council's policy.
Two-Portal Platform
One platform. Two dedicated portals.
Separate, purpose-built portals for ratepayers and council staff — each designed for their specific needs.
Designed for the ratepayer.
Everything a ratepayer needs to manage how they pay — in one simple, self-service space.
- View current rates balance and account details
- Set up card or direct debit payment
- Choose payment frequency and schedule
- Update payment method at any time
- View payment history and upcoming payments
- Receive automated payment reminders
- Access from any device, at any time
Designed for the rates team.
A control centre for revenue teams — full visibility and the tools to manage it all.
- View and search all ratepayer accounts
- Monitor active payment schedules
- Track failed and upcoming payments
- Manage card expiry and dishonours
- Configure payment rules and settings
- Generate reports for reconciliation
- Maintain audit-friendly activity records
In partnership with Cardinia Shire Council
How Cardinia Shire Council gave ratepayers more flexible ways to pay.
FlexiRates partnered with Cardinia Shire Council to give ratepayers modern, self-service payment options. Hear how the partnership came together — and what it meant for the community.
- A modern payment experience for ratepayers across the shire
- Less manual admin for Cardinia's revenue team
- Visibility and controls designed for local government
Security and Compliance
Security and Trust Built In
Designed to support secure payment handling and council-grade operational controls.
How It Works
Up and Running in Four Steps
From council onboarding to ratepayer self-service — a straightforward path to modern rates payments.
Council Onboarding
Configure branding, payment rules, data integration, and schedule options. FlexiRates is set up to align with each council's requirements.
Ratepayer Access
Ratepayers access the portal from the council website, a link in their rates notice, or an email — whichever is most convenient.
Payment Setup
Ratepayers select their preferred payment option, set up card or direct debit details, and confirm their payment schedule online.
Ongoing Management
Ratepayers manage their account online. The council monitors activity through the admin portal and receives reporting for reconciliation.
Ready to modernise rate payments?
Give your ratepayers more flexibility while helping your revenue team work smarter. See FlexiRates in action with a personalised demo.