For Australian Councils

Built for Australian council revenue teams.

FlexiRates is designed for rates officers, finance managers, and customer experience teams who need modern payment options without adding complexity to their workflows.

Request a Demo See the solution

The Challenge

Rates teams are still doing too much by hand.

Most Australian councils still rely on paper forms, phone calls, and manual data entry to manage rate payments — putting pressure on staff and ratepayers alike.

Too many calls.

Ratepayers ring for balances, plan changes, and updates that should be self-service.

Paper everywhere.

Each payment arrangement is a form to chase, sign, scan, and key into the ledger.

No clear view.

Hard to tell which plans are active, which payments failed, and what's due next.

Failed payments pile up.

Dishonours, expired cards, and bounced debits all need manual chasing.

Quarterly bill shock.

Big lump-sum bills frustrate ratepayers who want to spread the cost out.

Reconciliation drains hours.

Matching payments across channels back to the rates ledger eats up team time.

FlexiRates is built to take these tasks off your team.

See the solution

The FlexiRates Solution

One platform.
Three less things to worry about.

Ratepayers get a self-service portal. Your team gets a purpose-built admin view. The manual work disappears.

  • 01

    Self-service for ratepayers

    Set up plans, update cards, and track payments — without picking up the phone.

  • 02

    Visibility for your team

    Active plans, upcoming debits, and failed payments — all in one live dashboard.

  • 03

    Less manual handling

    Automated reminders, online card management, and audit-ready records — built in.

Admin Portal

Council Admin Portal Features

A purpose-built dashboard giving rates teams the visibility and tools they need.

Account Monitoring

View and search all ratepayer accounts, see current balances, active payment schedules, and account status at a glance.

Schedule Management

View all active payment schedules, upcoming payment dates, and schedule history. Understand the forward payment pipeline at any time.

Failed Payment Visibility

Immediately identify failed and dishonoured payments. See which accounts need follow-up and take action from the admin portal.

Card Expiry Management

Identify accounts with expiring or expired card details. Ratepayers can update their own card details online, reducing manual follow-up.

Reporting and Reconciliation

Generate payment reports to support reconciliation of the rates ledger. Export data for use in financial management systems.

Audit Logs

Detailed records of payment activity, authorisations, and account changes. Supports compliance, audit, and dispute resolution requirements.

Configurable Settings

Configure payment options, frequencies, and rules to align with your council's rates policy. Adjust settings without technical intervention.

Ratepayer Support Tools

Look up accounts, view payment history, and assist ratepayers with enquiries directly from the admin portal without needing separate systems.

Role-Based Access Control

Control which staff members have access to which admin functions. Supports least-privilege access principles and council governance requirements.

Integration and Onboarding

Getting Your Council Set Up

FlexiRates is configured to align with each council's specific requirements, branding, and rates policies.

Requirements and Configuration

Work with the FlexiRates team to define payment options, frequencies, and rules that align with your council's rates policy and existing processes.

Branding and Portal Setup

The ratepayer portal is configured with your council's branding so that ratepayers experience a consistent, council-associated interface.

Data Integration

Ratepayer and rates data is integrated to enable account verification and payment tracking. Discuss data integration options with the FlexiRates team.

Staff Training and Go Live

Rates team staff are trained on the admin portal. Access links are incorporated into rates notices and council communications.

Security

Security Controls for Local Government

FlexiRates is designed with the security and governance requirements of Australian local government in mind. Payment processing is handled through a PCI DSS compliant environment, and council admin access is controlled and logged.

  • Role-based access control for admin portal users
  • Audit trails for all payment and account activity
  • Secure ratepayer authentication and session management
  • PCI DSS compliant payment processing capability
  • Secure card tokenisation — no raw card data stored by council
  • Direct debit authorisation support with digital records
  • Privacy-aware design aligned with Australian privacy principles
PCI DSS Compliant
Payment card processing through a PCI DSS compliant environment. Council does not handle raw card data.
Secure Data Handling
Sensitive data is encrypted in transit and at rest. System design follows least-privilege principles.
Audit-Friendly Records
Complete activity logs for payment events, authorisations, and admin actions support audit and compliance requirements.
Role-Based Access
Granular access controls ensure staff can only access the functions required for their role.

See how FlexiRates can work for your council.

Request a personalised demonstration. We will walk through the ratepayer portal and admin dashboard and discuss how FlexiRates can be configured for your council's requirements.

Request a Demo For ratepayers