Resources

Guides for council revenue teams.

Practical, no-jargon guides on rates payment software, improving collection, payment methods, e-notices, and compliance — written for Australian local government.

Articles

New · Regulation

Victoria's 2026 Rates & Hardship Guidelines: What Councils Need to Know

The new Ministerial Guidelines on payment of rates and charges — the four mandatory principles, and how FlexiRates helps councils respond.

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Case Study

Cardinia Shire Council × FlexiRates

How Cardinia Shire Council partnered with FlexiRates to give ratepayers flexible, self-service ways to pay — and reduce manual admin for the rates team.

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Buyer's Guide

Council Rates Payment Software: A 2026 Buyer's Guide

What council rates payment software is, the features that matter, and the questions to ask before you choose a platform.

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Collection

How Councils Can Lift Rates Collection and Reduce Arrears

Practical levers — flexible instalments, self-service, and earlier intervention — that help councils collect more on time.

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Payment Methods

Direct Debit vs BPAY vs Card: Payment Options for Council Rates

A plain-English comparison of the main ways ratepayers pay — cost, reliability, and experience — to help councils choose a mix.

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E-Notices

From Paper Rates Notices to E-Notices: A Guide for Australian Councils

Why councils are moving rates notices online, what changes for ratepayers and staff, and how to plan the transition.

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Compliance

PCI DSS Compliance for Council Payment Platforms, Explained

What PCI DSS means for councils taking card payments, who is responsible for what, and how tokenisation reduces your risk.

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See FlexiRates in action.

Book a personalised demo and see how FlexiRates helps your council offer flexible rate payments while reducing admin.