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To empower councils by simplifying rates collection through innovative, secure, and reliable technology.
Our mission guides every decision we make.
For councils, it means gaining a partner who understands the complexity of rate collection and works to reduce it. For residents, it means having the freedom to pay in ways that suit their lives, supported by systems that are always safe and dependable.
Powered by Bill Buddy, delivering secure, innovative payments for councils across Australia.
FlexiRates is Australia’s leading council payment solution, created to simplify rates collection and improve the experience for both councils and residents. Powered by Bill Buddy’s trusted payments platform, FlexiRates is built on decades of expertise in secure, reliable, and innovative payment solutions.
FlexiRates was developed with a simple belief: council rate payments should be easier for everyone.
For councils, that means less administrative burden, greater oversight, and reliable cash flow. For residents, it means flexible, convenient payment options and transparency at every step.
Our dual-portal system brings these two groups together in one secure, seamless platform — strengthening the connection between councils and the communities they serve.
Our vision isn’t just about technology —
it’s about creating better experiences for communities. By modernising rates collection, we help councils build stronger relationships with residents while ensuring financial sustainability and operational efficiency.
To be the leading integrated payments partner for councils across Australia, recognised for driving efficiency, fostering community trust, and shaping the future of digital council services.
About FlexiRates
Core Values
Mission
Vision
Trust & Security
Customer Centricity
Simplicity & Efficiency
Innovation
Reliability
Why Councils Choose Us
FlexiRates is more than a software solution — it’s a trusted partner in local government transformation.
Decades of Payments Expertise
Backed by Bill Buddy, FlexiRates builds on years of experience in delivering secure, reliable payment solutions across Australia. Our knowledge of complex payment ecosystems ensures councils and residents can trust us with their most important transactions.
Designed Specifically for Councils
Unlike generic billing software, FlexiRates was built with local government in mind. Every feature — from ratepayer scheduling to arrears tracking — reflects the unique needs of councils and the communities they serve.
Strong Compliance and Proven Results
Councils operate in a world where compliance, trust, and accountability are critical. FlexiRates meets these standards through PCI DSS certification, role-based access, and full audit logs. Proven council implementations show real results — reduced admin workloads, improved recovery rates, and stronger resident satisfaction.
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