Implementation Made Simple
The Council Journey
Go-Live & Ongoing Support
4.
Our specialists guide you through a smooth launch, from data migration to the first live payments. Post-go-live, we provide continuous support, updates, and system enhancements — ensuring your council always stays ahead.
Training & Knowledge Transfer
3.
Your staff receive practical, hands-on training backed by easy-to-follow documentation. From managing accounts and reporting through to supporting residents, your team gains the confidence to get the most out of the platform.
Custom Branding & Configuration
2.
FlexiRates is configured to match your council’s identity — logo, colours, typography, and communication style. We also tailor payment schedules, reporting, and notification rules so the system feels like a natural extension of your existing processes.
Discovery & Workshop
1.
We meet with your revenue and IT teams to map out your current rate collection process. Together, we identify inefficiencies, pain points, and opportunities for automation that will deliver the biggest impact for your council.
Implementing FlexiRates is designed to be simple, collaborative, and fully supported. From the first workshop to long-term adoption, we work side-by-side with your team to ensure a seamless transition and measurable results.
One System.
Two Portals.
Complete Clarity.
FlexiRates is more than a payment platform — it’s a council-first solution that connects revenue teams and ratepayers through a dual-portal system. Councils gain oversight, automation, and efficiency. Residents gain flexibility, control, and peace of mind. Together, this creates a smarter way to manage rates.
FlexiRates connects councils and residents through a dual-portal system.
Choose a view below to see how it works for each audience.
Council
The Council Admin Portal gives revenue teams full oversight, real-time data, and automation that reduces manual workloads. Councils gain control, improve collection rates, and simplify compliance.
Ratepayer
Benefits
Consolidated Dashboard
One view of every account, payment, and overdue balance.
See payment activity instantly, reducing reconciliation delays.
Smart reminders and forecasting help councils recover revenue faster.
Generate detailed insights with full audit logs for accountability.